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FAQ

Shipping and delivery

Our goal is to be a global driver of beauty so we offer worldwide shipping to almost any country! If you are unsure if your country is eligible, email us at support@jolietouch.com

Who doesn’t love free shipping? To help you out, we offer FREE Standard Ground Shipping on all U.S. merchandise orders $50 and over (excluding taxes). This is only applicable during certain time periods and does not include during holiday times.

Depending on the shipping option you choose, your delivery time will vary. Please refer to our shipping information page for more details.

*International customers, please allow additional delivery time for customs processing and clearance. Weather conditions can affect your delivery time unfortunately. We ask for an allowed time of 4-10 weeks for delivery for international beauties. We promise it’ll be worth the wait!

International customers– Sadly, import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs are before making a purchase. Luxie, Inc. is not responsible for any additional fees or custom fees your country imposes on retrieving your package.

Orders

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at support@jolietouch.com with your inquiry.

No, once you place an order it is final.

Yes from time to time we offer discounts and promotions. Sign up for our email and/or SMS alerts to receive news on special offers.

Oh no! That’s terrible - here’s a pro-tip that hopefully work for you: clear your cookies and cache on your browser as some of these settings can be affecting your ability to checkout. If the problem still persists, email us at support@jolietouch.com

PRODUCTS AND PROGRAMS

Unfortunately, we do not offer price matching. However, if you do purchase our products from other retailers, you will be subjected to their return policy and warranty.

No, we love our flurry friends. We do not endorse, condone, or support animal testing. We are cruelty free.

You can email us at support@jolietouch.com and you will be referred to our Marketing Department for further consideration. If you have a Youtube channel, please send us a link! Looking forward to learning more about you!